Tech Team Culture

How Team Communication Reduces Conflict Tendencies

Open and honest communication is the cornerstone of effective conflict resolution.

In this special edition, I am thrilled to introduce Zion Ajibodu, Gigson’s expert on conflict resolution and effective team communication. We're discussing a topic that's essential for creating a harmonious work environment – how effective team communication can significantly reduce conflict tendencies.

Zion will be hosting an exclusive webinar on Conflict Resolution: Increasing Team Productivity with Zion Ajibodu on Thursday, September 21st, and I've got a sneak peek of her insights to share with you today.

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On Conflict and Conflict Resolution

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Conflict is a natural part of human interaction, but with the right communication strategies, it can be managed, mitigated, and even transformed into a catalyst for growth. Conflict resolution is not about avoiding disagreements; it's also about addressing them constructively through effective communication.

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And, effective communication is not just about talking; it's about understanding, empathy, and collaboration. Channelling good team communication can reduce conflict tendencies and build a more productive and harmonious work environment.

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Zion Ajibodu's Insights on Conflict Resolution and Team Communication

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Conflict happens when there is no agreement on a certain way of doing things or a particular way of concluding things.

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Conflict is not necessarily a negative force; it often arises from differing perspectives on how tasks should be accomplished. And so, active listening is very important in conflict resolution. It's not merely about hearing but about truly understanding, empathizing, and actively engaging with others' viewpoints.

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Listening is deeper than just hearing. It's actively paying attention to what you're saying. It's looking at the meaning behind your communication, the way you're saying things, the tone, and the non-verbal cues. This is why communication is one of the most effective tools for conflict resolution.

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Zion emphasizes that effective team communication is pivotal in conflict resolution. It's a two-way street where both parties actively listen and engage in a dialogue. Transparent communication and empathetic listening can resolve issues more efficiently.

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At times, the type of communication also matters. Know when to use different means of communication. A phone call can sometimes solve problems more effectively than emails, which may lead to misunderstandings.

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Mediators can help bridge the gap between different skill levels and expectations, ensuring that conflicts are resolved amicably. Conflict may not always come to destroy a team; it could improve productivity, strengthen bonds, and foster better work relations. It encourages teams to find more creative solutions and enhances team dynamics.

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